Last updated: 07/02/2026

Welcome to Petals & Pastry. By accessing or using our website www.petalsandpastry.in, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

If you do not agree with any part of these terms, please do not use our website or services.

1. General

• Petals & Pastry is an online gifting platform and bakery service operating in India.

• These terms apply to all users, customers, and visitors of the website.

• We reserve the right to modify these Terms & Conditions at any time without prior notice.

2. Products & Services

• All cakes, flowers, gifts, and decoration services are subject to availability.

• Product images are for reference only; actual products may vary slightly in color, design, or arrangement.

• Customization requests are accepted where mentioned and must be clearly communicated at the time of ordering.

3. Orders & Confirmation

• An order is considered confirmed only after successful payment.

• Once an order is confirmed, changes or cancellations are subject to our Cancellation & Refund Policy.

• Petals & Pastry reserves the right to refuse or cancel any order due to incorrect information, unavailability, or unforeseen circumstances.

4. Pricing & Payments

• All prices listed on the website are in Indian Rupees (INR).

• Prices are inclusive of applicable taxes unless stated otherwise.

• Payments must be made online through secure third-party payment gateways.

• Petals & Pastry does not store or access your payment details.

5. Delivery Policy

• Delivery timelines are estimated and may vary due to factors beyond our control such as weather, traffic, or local restrictions.

• Customers are responsible for providing accurate delivery details.

• Failed deliveries due to incorrect information or recipient unavailability may not be eligible for refund.

6. Decoration Services

• Decoration services require advance booking and confirmation.

• Setup time and materials depend on the selected package.

• Any additional requirements or venue permissions must be arranged by the customer.

• Cleanup services are not included unless explicitly stated.

7. Cancellation & Refunds

• Cancellations and refunds are governed by our Cancellation & Refund Policy available on the website.

• No refunds will be provided for successfully delivered or completed services.

8. Intellectual Property

• All content on this website, including text, images, logos, and designs, is the property of Petals & Pastry.

• Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

9. User Responsibilities

• You agree to provide accurate and complete information while placing an order.

• Misuse of the website, fraudulent activity, or violation of these terms may result in account suspension or legal action.

10. Limitation of Liability

• Petals & Pastry shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.

• Our maximum liability shall not exceed the amount paid for the order in question.

11. Third-Party Links

• Our website may contain links to third-party websites.

• Petals & Pastry is not responsible for the content, policies, or practices of third-party sites.

12. Governing Law

• These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

• Any disputes shall be subject to the jurisdiction of Indian courts.

13. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

📧 Email: helppnp@gmail.com
📞 Phone: +91 8200523093
🌐 Website: www.petalsandpastry.in

Thank you for choosing Petals & Pastry.
We appreciate your trust and look forward to serving you.