Frequently Asked Questions

Orders, Booking & Payments

You can place an order directly through our website or contact our support team for assistance.

We accept secure online payments including UPI, debit cards, credit cards, and net banking.

Order modifications are possible before processing. Please contact us as soon as possible.

Additional charges may apply for urgent or same-day deliveries depending on availability.

You will receive an order confirmation via email or WhatsApp once your order is successfully placed.

Cancellations are allowed before order processing, subject to our cancellation policy.

Approved refunds are processed within 5–7 working days to the original payment method.

Rescheduling is possible subject to availability. Please inform us at least 24 hours in advance.

Delivery, Products & Services

We deliver to selected locations. Availability can be confirmed during checkout or by contacting us.

We make every effort to deliver on time, as timing is crucial for celebrations.

Our delivery partner will attempt to contact the recipient. Redelivery may incur additional charges.

Yes, all cakes are freshly baked after the order is confirmed.

Minor variations may occur due to flower availability, but quality and style are always maintained.

Yes, decoration services can be booked separately or combined with cakes and gifts.

Decoration setup usually takes between 60 to 120 minutes, depending on the package.